Q:Is WordTraverse supported in Windows 8
A: We are no longer supporting WordTraverse for Windows 8 and beyond, until our next release. There is no information available regarding a new release so it is recommended to keep Windows 7 and previous operating systems if you wish to continue using WordTraverse with support.
Q: When trying to update WordTraverse, , I keep getting a message that says that WordTraverse is not installed on my computer.
A:You have Windows 7 or higher. We've prepared this short video to illustrate the update process for these operating systems:
Q: I get a message saying:
"An error has occurred. If this error keeps occurring please
contact Convergexe. Error Message <<Class Does Not Support Automation
Or Does Not Support Expected Interface>> - Count Caps chr-"
A: You are using Microsoft® Word 2000 or Office 2000. There is
an error in a Microsoft® issued patch for Word 2000 which causes
applications such as WordTraverse to not be able to function with Word
2000. To solve this issue you must uninstall Word 2000 or Office 2000
and then reinstall it. When upgrading to the latest service pack ONLY
install service packs Sr-1a,
all other updates should NOT be installed.
Q: How do I refresh the file explorer list?
A: Press F5 while in focus of the list.
Q: Adding files from subfolders seems slow?
A: Deselect “Do not add duplicate files to the traverse list.”
Q: The final calculations do not match up with say a Microsoft® Word
A: The advanced options that you have selected in WordTraverse are
more accurate then in Microsoft® Word which does not take into account the
many text formatting options.
Q: WordTraverse pops up a dialog saying: “You are
running Microsoft® Word 97. It is recommended that you upgrade to
service pack 2B?”
A: You have Microsoft® Word 97 installed without the latest service
packs. Please insert the WordTraverse CD, go to your Start menu, and
click Run and type: “d:\updates\sr2bof97.exe” (D being the drive letter of the CD / DVD drive in which
the CD is inserted) and follow the installation instructions.
Q: Why do I get a “Run-time error '429': ActiveX
component can't create object", upon loading?
A: You have an incompatible version of Microsoft® Word running. It
needs to be Microsoft® Word 97 or above. If you feel that you have one
of these versions, please restart your system and run the application
Q: I get a “WordTraverse is already running”
A: You have an already launched occurrence of WordTraverse. If
you cannot seem to find it for any reason, press “ctrl + alt + delete” and
end the task named WordTraverse.exe
Q: I get an error message when printing multiple
A: Either your printer or your computer cannot handle the speed of
the spooling documents. Try selecting tab 3. “Company Info / Options”. Under “Program Options” heighten
the value of the “Number of Seconds to Wait Before Starting Next Print Job”
to at least 10 seconds, raising it more if warranted.
Q: F1 won’t display help properly?
A: You are running Windows 98
and you must select Start->Program Files->Convergexe WordTraverse
you have any other questions, please email us at email@example.com or click on
the “Support" link at the top right of the page.